Warranty Policy
At mach9, we are committed to providing quality products backed by reliable warranty coverage. Please read our warranty policy carefully to understand your rights and responsibilities:
Warranty Coverage:
- All products sold by mach9 are covered by a limited warranty from the date of purchase. This is determined from the warranty coverage of various brands that we supply at our store.
Exclusions from Warranty:
- The warranty does not cover damage caused by accidents, misuse, neglect, unauthorized modifications, or improper installation.
Claim Process:
- To initiate a warranty claim, please contact our customer support at support@mach9bd.com.
- Provide the following information:
- Order number
- Product details
- Description of the issue
- Supporting images or videos, if applicable
Return Shipping:
- Customers are responsible for the cost of shipping the product back to mach9 for warranty evaluation.
- We will cover the return shipping cost for repaired or replaced items.
Timeframe:
- Please allow 2 weeks for the warranty claim process to be completed.
Contact Information: If you have any questions or need assistance with your warranty claim, please contact our customer support at mach9bd@gmail.com.
Note:
- This warranty policy is subject to change, and any updates will be reflected on this page.
- Mach9 reserves the right to interpret and enforce this warranty policy at its sole discretion.