Return and Replacement Policy Update for mach9.com:
Welcome to www.mach9.com. At Mach9, we strive to ensure your satisfaction with every purchase. Our Return and Replacement Policy outlines the guidelines and procedures for returning or replacing products purchased from our website.
- Eligibility for Return or Replacement:
Products are eligible for return within the applicable return window mentioned on the product detail page, under the following conditions:
- The product is damaged, has missing parts or accessories, is defective, or differs from the description on the product detail page.
- Customers can request a replacement unless otherwise stated on the product detail page.
- Resolution Process:
- For damaged or incomplete products, our team will contact you to confirm details before issuing a replacement.
- If the product differs from the description, we will arrange for a pickup and proceed with the replacement.
- For defective products, resolution will be provided based on brand technician reports or online troubleshooting.
- Conditions for Replacement:
Replacement will be processed under the following conditions:
- The product was not damaged while in your possession.
- The product remains in its original condition with all accessories and packaging intact.
- For products beyond the return window, repairs will be conducted as per brand warranty terms.
- Refund Process:
Refunds will be processed within 2 working days upon receipt of the product by Mach9. The applicable refund window may vary depending on the payment method used.
- Non-Eligibility for Return or Replacement:
Products will not be eligible for return or replacement in the following cases:
- Buyer's remorse, including change of mind or incorrect product ordered.
- Products already installed, in use, or tampered with.
- Products categorized as non-returnable or non-replaceable on the product detail page.
- Products such as personal care items or consumables due to hygiene reasons.
- Products designated as free gifts.
- Other Terms:
- Our policy applies to purchases made from Mach9 stores or mach9.com.
- Damage reported for products collected from a store will not be eligible for return or replacement.
- Any disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai.
- Service facilitation charges apply for all carry-in products accepted for service at stores.
We reserve the right to modify these terms and conditions at any time without prior notice.
If you have any questions or concerns about our Return and Replacement Policy, please contact us at [Contact Email].
Thank you for choosing Mach9.